Frequently asked questions

Answers to the questions patients and healthcare professionals ask us most.

For patients

Can I use Joyn for free?
Yes. You can use Joyn to record and check your arthritis information yourself without a subscription. You only need a Connect+ subscription if you want to share your entries directly with your rheumatologist through Joyn.
How often do I use the app?
We recommend one entry per week. Each entry takes a few minutes: photos of both hands, short symptom questions (pain, stiffness, fatigue and overall health) and your current medication. A built-in tutorial guides you step by step.
What if my rheumatologist doesn’t use Joyn yet?
To share your entries through Connect+, your rheumatologist needs to be part of a Healthcare Provider using the Joyn dashboard. If they don’t use Joyn yet, you can send us their contact details and we can invite them to join.
Does Joyn tell me if my arthritis is getting worse?
No. Joyn records and displays the information you provide. It does not assess your disease activity or tell you what treatment you need. Your rheumatologist can use the information you share through Joyn to help assess how you are doing and decide whether follow-up may be needed.
Who can see what I submit?
If you have a Connect+ subscription, the Healthcare Provider you choose to connect with can access the information you share.
Does my rheumatologist check Joyn all the time?
No. How often your information is reviewed depends on your Healthcare Provider and how they use Joyn.
Can I use Joyn instead of seeing my rheumatologist?
No. Joyn helps you track your arthritis and share information between appointments. Your rheumatologist decides when consultations, examinations or other care are needed.
Is Joyn for emergencies?
No. Joyn is not an emergency service. If you need urgent medical attention, use the appropriate local medical or emergency service.
I have a technical problem. Who do I contact?
Write to support@detectra.app and we will help you as quickly as we can. If you take part in a pilot study, you can also ask the staff at your pilot site.

For healthcare professionals

What do patients and clinics need to use Joyn?

Patients use the Joyn mobile app on their own smartphone. Rheumatology care teams access Joyn through a web dashboard.

How much does Joyn cost?

Joyn uses per-patient pricing, so costs scale with the number of patients you monitor.

No dedicated hardware. No large upfront software investment.

Volume pricing is available for larger healthcare organisations.

Ask us about pricing or request a demo.

Contact us
Does Joyn replace clinical appointments?

No. Joyn is not designed to replace clinical appointments, physical examinations or laboratory testing. It gives rheumatologists structured, regular information about how their patients are doing between appointments, so you can decide when an in-person appointment may be needed.

Does Joyn make a diagnosis or assess disease activity?

No. Joyn records and displays the information patients submit. Clinical interpretation remains with the healthcare professional.

Who in the care team can use Joyn?

Rheumatologists, nurses and clinical assistants can all use Joyn to support patient review, communication and scheduling, according to the clinic’s own workflow. Not every patient update needs to land directly with a rheumatologist.

How often do patients submit information?

Patients submit their information each week. After starting or changing treatment, this gives you a longitudinal view of what happens over the following weeks rather than only at the next follow-up.

Can remote care supported by Joyn be reimbursed?

Remote review and consultation are already recognised within healthcare reimbursement systems. Which pathways apply depends on the service provided, the technology used and applicable payer requirements.

How do we get started?

Not registered yet? Contact us to request registration for your organisation. We set up your organisation and its administrator.

Already have an organisation registered? Ask your organisation’s administrator to invite you. Once you receive your invitation, you can sign in to the professional dashboard.

Did not find your answer?

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